Shipping policy
Where we ship
We ship to all 50 US states, Washington DC, US territories (including Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands), and APO/FPO/DPO military addresses. We don't currently ship outside the United States (but are working on plans to serve more regions in the future).
Military and diplomatic addresses
We're glad to ship to APO/FPO/DPO addresses, but delivery there depends on conditions at the destination. Mail to military and diplomatic locations travels through the military postal system, and the Postal Service sometimes suspends or delays service to particular locations because of events on the ground. Delivery can take several weeks, sometimes longer.
If service to your address is suspended when you order, we'll email you and either hold the order until service resumes or refund it, whichever you prefer.
Shipping costs
Shipping is calculated at checkout based on your order's weight, package size, and destination. You'll see the exact cost before you pay.
Sales tax
Sales tax is calculated at checkout based on your shipping address and the rules of your state or territory. Tax is shown before you pay.
How long it takes
Your order goes through two stages: we pack it, then the carrier delivers it.
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Packing: Books and other physical products ship from our warehouse in Maryland. Orders placed by 12:00 PM Eastern on a business day are usually packed and shipped within 3 business days. Orders placed after that, or on weekends and holidays, start the next business day.
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Delivery: Once shipped, most orders arrive within 4 to 10 business days. Orders to Alaska, Hawaii, US territories, and military addresses can take considerably longer.
Tracking
When your order ships, we'll email you a tracking number. Tracking for military addresses often stops updating once the package reaches the military mail system; it's still on its way.
Merchandise
Shirts, mugs, stickers, and other merchandise are printed to order and shipped separately from books, on their own timeline and with their own tracking.
Digital products
PDFs are delivered by email right after payment, with a download link. If an order includes both a physical book and its PDF, the PDF arrives right away and the book ships separately.
Separate orders ship separately
Each order is packed and shipped on its own. We can't combine separate orders into one shipment, even if they're going to the same address.
Check your address
Please double-check your shipping address before you place your order. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you confirm the correct address, and you'll need to pay the cost of shipping it again. If you'd rather not, we'll refund the order minus the original shipping cost.
Lost packages
If your order hasn't arrived within 15 business days of your shipping confirmation, or tracking hasn't updated in a week, email us at summon@necroticgnome.com with your order number. We'll look into it with the carrier. If the carrier confirms the package is lost, we'll send a replacement or refund you. For military and diplomatic addresses, please allow longer before getting in touch, since transit times there are much less predictable.
If tracking shows your package as delivered but you can't find it, please check around your home, with neighbors, and with your local post office or carrier first. If it still hasn't turned up, get in touch and we'll review it with you. We handle these on a case-by-case basis.
Order changes and cancellations
If you need to request cancellation or modification of an order, please contact summon@necroticgnome.com as soon as possible. We will make reasonable efforts to make the change, provided the order has not already been processed and/or shipped.