Refund policy

What we cover

We will make things right if something is wrong with your order. That means:

  • An item arrived damaged in transit

  • An item has a manufacturing defect, such as a printing or binding flaw

  • You received the wrong item

  • An item is missing from your order

How to report a problem

Email summon@necroticgnome.com within 30 days of delivery. Include:

  • Your order number

  • A description of the problem

  • Photos of the item, and of the packaging if it arrived damaged

How we'll fix it

Once we've reviewed your photos, we'll authorise a replacement item. For books and other warehouse items, we'll ask you to send the original back first (see below). If an item was missing, we'll simply send it. Fixing a problem with your order never costs you anything: replacements, return shipping, and return handling are all on us.

Returning a book

Our warehouse is run by a separate company, so every return needs a Return Authorization (RMA) number to be matched to your order. We'll email you an RMA number and a prepaid return label at no cost to you. Write the RMA number on the outside of the box, and as soon as the warehouse receives it, your replacement will be on its way. Please don't send anything back without an RMA number; packages that arrive without one can't be processed.

A note on condition

We know many of you collect our books and care about their condition, and we pack them carefully. But every book passes through several sets of hands between our warehouse and your door, and we can't guarantee that it will arrive in perfect, collector-grade condition. Minor wear from shipping, such as a slightly bumped corner or light scuffing, isn't considered damage. If a book arrives with damage that affects its use or goes beyond normal shipping wear, please contact us and we'll make it right.

Digital products

PDFs are delivered by email right after payment, with a download link. If you don't see the email within a few minutes, check your spam folder, then contact us at summon@necroticgnome.com.

Because digital files can't be returned, all sales of digital products are final once the file has been downloaded. If a file is corrupted, won't open, or has an error on our end, contact us and we'll send you a working or corrected copy.

If you bought one of our PDFs on DriveThruRPG, please contact DriveThruRPG for help with that purchase.

Merchandise

Shirts, mugs, stickers, and other merchandise are printed to order for you, so we can't accept returns or exchanges for size or change of mind. Please check the size chart before ordering apparel.

If your merchandise arrives damaged, defective, or misprinted, email summon@necroticgnome.com within 30 days of delivery with your order number and a photo, and we'll send a replacement. Please don't mail merchandise back to us. The photo is all we need, and you're welcome to keep the item.

What we don't cover

  • Items you've changed your mind about

  • Minor shipping wear, as described above

  • PDFs and other digital products once they've been downloaded

  • Printed-to-order merchandise, except for damage, defects, or misprints

  • Gift cards

  • Items bought from anyone other than us (see below)

Bought somewhere else?

This policy covers orders placed in this store only. If you bought one of our products from a game store, another online retailer, or DriveThruRPG, please contact that seller. They handle returns and replacements for their own sales.

Questions

Email summon@necroticgnome.com with any question about returns or replacements.